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Privacy Policy

1. Introduction

RJ Auto Body Repairs (“we”, “us”, “our”) is committed to keeping your information private in accordance with the UK GDPR and Data Protection Act 2018. This policy explains how we collect, use, store and share your personal data when you visit our website or get in touch with us.

2. Data Controller

RJ Auto Body Repairs
Peniel, Helygenlas, SA32 7AF, Wales
Tel: 07527 269479 · Email: rjautobodyrepairs@gmail.com
 

3. Personal Data That We Collect

  • Enquiry Form Submissions: Name, email address, phone number, car registration and service request details

  • Communications: Information shared via email or phone regarding quotes, bookings or enquiries (paintwork, dent repair, etc.)

  • Website Analytics: IP address, device/browser type, pages visited, session duration—collected via essential and performance cookies 

4. How We Use Your Data

We use your data to:

  • Provide quotes, book appointments and deliver our services (paintwork, dent repair, detailing, welding, sandblasting and restoration)

  • Communicate with you about your enquiry, booking updates or follow-ups

  • Improve our website’s usability through anonymous analytics

  • Comply with legal and financial record‑keeping obligations

5. Legal Basis for Processing

  • Contractual necessity: To process your enquiries, bookings and service delivery

  • Legitimate interests: To operate and optimise our business operations

  • Consent: For any follow-up emails if you opt in

  • Legal compliance: To satisfy statutory obligations (e.g. accounting, audits)

6. Data Sharing

We do not sell or share your data outside of what’s necessary to deliver our services. We may disclose data with:

  • Service providers (e.g. web hosting, email) who act only as processors

  • Regulatory or legal bodies if required by law

7. Cookies & Technical Tracking

  • Essential cookies: Required for website functionality (e.g. form submission)

  • Performance cookies: For anonymous site usage analysis (e.g. Google Analytics)
    No marketing, advertising or profiling cookies are used

8. How Long We Keep Your Data

  • Enquiries and service records: Kept for up to 7 years for legal and accounting purposes

  • Analytics and session logs: Anonymised data retained indefinitely; specific session logs are deleted after 24 months

9. Your Rights

Under UK GDPR, you have the right to:

  • Access or correct your personal data

  • Request deletion or restrict processing

  • Withdraw consent for communications

  • Request data portability

To exercise any right, contact us using the website form or email. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. How We Keep Your Data Secure

We implement industry-standard security measures including SSL encryption, secure hosting and limited access. While we endeavour to protect your information, no online transmission can be guaranteed as fully secure.

11. International Data Transfers

All data is stored and processed exclusively within the UK. No overseas transfers are made.

12. Changes to This Privacy Policy

We may update this policy occasionally—check the “Effective Date” for changes. Your continued use of the site represents acceptance of these updates.

13. How to Contact Us

For any privacy-related questions or to exercise your rights, please contact:
RJ Auto Body Repairs
Peniel, Helygenlas, SA32 7AF
Email: rjautobodyrepairs@gmail.com
Tel: 07527 269479

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